DELIVERY AND RETURNS

POST AND PACKAGING

 

We send all of our orders via Royal Mail and so the below delivery times are estimates based on their guidance. We advise that you check Royal Mail's latest service updates here before choosing your postage option.

 

NOTICE FOR INTERNATIONAL ORDERS 

As of 12.01.2023 our designated courier Royal Mail advised us that they are experiencing severe service disruption, with their international export services following a cyber incident. As a result of this, they are temporarily unable to despatch items to overseas destinations. Any orders that have already been despatched before the above date may be subject to delays. 

 

We would like to sincerely apologise to any impacted customers, for any disruption this incident may be causing. More information about this can be found on Royal Mail's website via the link below https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update  Royal Mail's teams are working around the clock to resolve this disruption and rest assured we will update you as soon as we have more information from them.

 

 

All orders placed before 16:00pm GMT Monday-Thursday will be dispatched the same day (excluding bank holidays). Any orders placed after this time will be processed the next working day.

Any orders placed after 11am every Friday, will be dispatched the following Monday (excluding bank holidays).

 

Delivery region

Delivery option

Delivery time

Price

United Kingdom         

Royal Mail Tracked 48®

Approx 5 working days                

£2.99 or Free on orders over £100

United Kingdom         

Royal Mail Tracked 24®

Approx 1-2 working days                

£5.99

United Kingdom         

Special Delivery®

Guaranteed next working day (If placed before 16:00pm GMT Monday-Thursday, excluding bank holidays) Any orders placed after this time will be processed the next working day.

£7.99

International

Royal Mail International Tracked & Signed

Approx 10-15 working days (dependant on location) 

£9.99 - £15 (dependant on location)

 

As all of our engagement rings are made to order we advise 4 weeks for delivery. These will be sent out with complimentary delivery, insured to the value of the ring. In the unlikely event that your goods arrive damaged or are lost during transit please call our customer service team on 0121 329 3113 or email info@vbylauravann.com

 

CUSTOMS AND IMPORT DUTY FEES

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to V by Laura Vann. In the event this happens, V by Laura Vann may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed. Please also note that any customs and import duty fees incurred by items returned to us for refund or exchange will also be deducted from any refund amount owed to you. 

 

RETURNS
 

We hope that you are happy with the items you receive. However, should your purchase not be quite what you’re after we are happy for you to return it within 14 days of the order being delivered, for a full refund or exchange. 

 

Items not eligible for return: Unfortunately, for hygiene reasons earrings cannot be returned unless deemed faulty. Please note that all bespoke pieces, made-to-order wedding and engagement rings, engraved items and pre-loved rings that have been resized are also non-refundable unless deemed to be faulty.

  

Items must be returned in a box via recorded delivery in the condition they were sent to you and anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited. A returns form will be included with your order and items must be sent back with any unwanted items. Please note, we do not offer a free returns service.

 

Please return goods to:

V by Laura Vann Ltd., 5b The Courtyard, Reddicap Trading Estate, Sutton Coldfield, West Midlands, B75 7BU

 

Please note that V by Laura Vann boxes are not tarnish-proof as they are not airtight. Use zip lock bags inside these or add silica gel packets or anti-tarnish strips to absorb moisture and slow down tarnishing.

 

FAULTY ITEMS

At V Jewellery we pride ourselves on our quality and as such, offer a 12 month guarantee on all of our jewellery. In the unlikely event that a piece is deemed faulty we will replace it upon its return. Should the item no longer be in stock, we offer a full credit against your next order. Unfortunately items that we consider to have been mistreated or damaged cannot be replaced or credited.

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