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DELIVERY AND RETURNS

POST AND PACKAGING

- Our cut off time for dispatching orders is 4pm.

- We offer free Royal Mail Tracked 48® shipping on all UK orders over £100 (does not include next day delivery)

Delivery region

Delivery option

Delivery time

Price

United Kingdom

Royal Mail Special Delivery Guaranteed by 1pm®

Guaranteed by 1pm next-day*

(Only available Monday-Thursday)

£7.99

United Kingdom

Royal Mail Tracked 24®

Next working day delivery aim*

 £5.99

United Kingdom         

Royal Mail Tracked 48®

Aims to deliver in two to three working days                 

£2.99 or free on orders over £100

International

Royal Mail International Tracked & Signed

7-10 Working Days (dependant on location)

£9.99 - £15 (dependant on location)

 

 * UK only - orders placed before 4pm Monday to Thursday. Next day delivery orders placed on a Friday will arrive on Monday. Subject to stock availability and bank holidays.

As all of our engagement rings are made to order please allow 3-4 weeks for delivery. These rings will be sent out with complimentary insured delivery.

For information on last posting dates for Christmas please visit https://www.royalmail.com/christmas/last-posting-dates/ 

In the unlikely event that your goods arrive damaged or are lost during transit please call our customer service team on 0121 329 3113 or email info@vbylauravann.com

 

CUSTOMS AND IMPORT DUTY FEES

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to V Jewellery. In the event this happens, V Jewellery may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed. Please also note that any customs and import duty fees incurred by items returned to us for refund or exchange will also be deducted from any refund amount owed to you. 

 

RETURNS

We hope that you are happy with the items you receive. However, should your purchase not be quite what you’re after we are happy for you to return it within 14 days of the order being delivered, for a full refund or exchange. Unfortunately however, for hygiene reasons earrings cannot be returned.

Please note that all engraved items are non-refundable unless deemed to be faulty.

Items must be returned in a box via recorded delivery in the condition they were sent to you and anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited. A returns form will be included with your order and items must be sent back with any unwanted items. Please note, we do not offer a free returns service.

As all our engagement rings are made to order they are non-refundable unless deemed to be faulty.

Please return goods to:

V by Laura Vann Ltd., 5b The Courtyard, Reddicap Trading Estate, Sutton Coldfield, West Midlands, B75 7BU

Please note that V by Laura Vann boxes are not tarnish-proof as they are not airtight. Use zip lock bags inside these or add silica gel packets or anti-tarnish strips to absorb moisture and slow down tarnishing.

 

FAULTY ITEMS

At V Jewellery we pride ourselves on our quality and as such, offer a 12 month guarantee on all of our jewellery. In the unlikely event that a piece is deemed faulty we will replace it upon its return. Should the item no longer be in stock, we offer a full credit against your next order. Unfortunately items that we consider to have been mistreated or damaged cannot be replaced or credited.

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